Patient Services Representative

Patient Services Representative

UPMC Hillman Cancer Center is looking for a full-time Patient Services Representative to join their team in Mechanicsburg, PA. Schedule/Shift: Monday - Friday Daylight hours, rotating start times As a Patient Services Representative, you'll be the first friendly face our patients see. You'll play a vital role in creating a welcoming environment, guiding patients through their visit, and ensuring they receive the highest level of service. From check-in to check-out, you'll help patients navigate their healthcare journey with compassion, clarity, and efficiency. If you're passionate about helping others, thrive in a fast-paced environment, and enjoy working as part of a dynamic team, we'd love to meet you! Apply now and help us deliver the exceptional UPMC Experience! Key Responsibilities: As a vital member of our front office team, you will play a central role in delivering an exceptional patient experience by providing administrative support and compassionate service. Your responsibilities will include:

• Patient Navigation & Support: + Guide patients through the healthcare system with clear, empathetic communication. + Follow up on unresolved patient inquiries to ensure continuity of care. + Educate patients on financial responsibilities and connect them with advocacy resources when needed.
• Administrative & Office Support + Perform clerical duties such as scanning medical records, faxing, and managing documentation. + Assist patients with self-arrival technology or complete check-in at the front desk based on their preference. + Collect copayments and other applicable payments at the time of service. + Obtain necessary signatures for treatment and financial consent in compliance with HIPAA regulations.
• Scheduling & Coordination: + Schedule follow-up appointments and connect patients with ancillary services at checkout. + Confirm and update patient registration information. + Verify insurance benefits through online systems or direct communication with carriers.
• Communication & Customer Service: + Provide a warm, welcoming greeting to all patients. + Promote and assist with registration for the MyUPMC patient portal. + Register patients in the Biometrics (fingerprint recognition) program and explain its benefits. + Appropriately triage and direct phone calls to clinical staff or other departments.

Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran