Patient Services Representative, Flex Full Time (st. Francis)

Patient Services Representative

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities include: providing a warm greeting for all patients, guiding patient through use of self-arrival technology or check-in patient at desk depending on patient preference, collecting copayments and any other applicable patient payments at the point of service, confirming and/or updating patient registration information at checkout, scheduling follow-up appointments within the practice at checkout, scheduling or connecting patient to resources to schedule for ancillary services at checkout, helping patients navigate the healthcare system by providing clear and understandable instructions, providing follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care, understanding the principles of service recovery and taking appropriate action to recover from service that does not meet the expectation of the UPMC experience, registering patients in Biometrics (fingerprint recognition) program and explaining benefits, promoting MyUPMC patient portal and assisting patients in registration when applicable, assisting patients in education of financial responsibility and connecting them to advocacy resources as needed, confirming/verifying insurance benefits with the appropriate carrier via online verification systems or telephone inquiries, obtaining signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations, appropriately distributing/triaging phone calls to other areas and/or clinical providers, and assisting with administrative duties in the office including but not limited to scanning of medical records and faxing.

High school diploma or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical/billing/fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 33 with renewal, Act 34 with renewal, Act 73 FBI Clearance with renewal. UPMC is an Equal Opportunity Employer/Disability/Veteran.