Patient Services Representative - Womancare Associates - Magee Women's Hospital

Patient Services Representative

Do you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC! We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient’s visit to UPMC.

Slight travel to WCA North Offices may be required to assist with staffing/team needs. Our UPMC Physician Services team is looking for a full-time Patient Services Representative that will work Monday-Friday from 8am-4:30pm, located at our Womancare Associates office at Magee Women’s Hospital (300 Halket Street, Suite 5120, Pittsburgh, PA 15213)! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their co-payments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patients’ demographics and insurance coverage information, and promoting an overall culture of service excellence. This individual will also be responsible for daily chart preparation (including collating of consents, intake questionnaires, NES records), patient check-in and discharge, appointment scheduling, in-basket management, and other direct patient care activities. In addition to their primary responsibilities, a PSR at our Magee office may also assist with coordinating patient flow, supporting administrative tasks and helping with special projects as needed. Flexibility and willingness to step in where needed is highly valued. Are you up for the challenge? Apply online today!

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Schedule or connect patient to resources to schedule for ancillary services at checkout.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Collect copayments and any other applicable patient payments at the point of service.
• Provide a warm greeting for all patients.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Confirm and/or update patient registration information at checkout.
• Appropriately distribute/triage phone calls to other areas and/or clinical providers.
• Schedule follow-up appointments within the practice at checkout.

Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical/billing/fiscal or customer service function is strongly preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran