Patient Services Representative - Care Network - Broomall

Patient Services Representative

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 breakthrough makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

Foster a welcoming, respectful experience for patients and families as a patient services representative (PSR) at CHOP.

Schedule Details: This position is full time (40 hours per week) and will require some travel as needed to Media/Granite Run and Drexel Hill. Some weekends as needed.

Responsibilities

Greet visitors and provide efficient support services.

Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.

Answer and triage phone calls, verify contact information, and document messages.

Schedule appointments, inform families of delays, and address or escalate complaints.

Collect and process payments, reimbursements, and insurance referrals.

Provide updates during shifts and team meetings (i.e., changes in on-call providers).

Maintain patient records while following HIPAA guidelines.

Perform administrative tasks (mail, faxes, photocopies, etc.).

Rotate shifts (if located in a unit where 24/7 coverage is needed).

If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.

Education Required: High school diploma/GED

Experience Preferred: At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service

Skills and Abilities

Excellent verbal and written communication skills

Strong interpersonal skills

Ability to maintain confidentiality and professionalism

Salary Range: $20.55 - $25.69 Hourly

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.