Operations Team Lead - 3rd Shift - Wire Exception & Repair

Operations Team Lead - 3rd Shift - Wire Exception & Repair Scranton, Pennsylvania

To proceed with your application, you must be at least 18 years of age. This job is responsible for overseeing the operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager.

Responsibilities include monitoring productivity and risk indicators, ensuring compliance with operational standards, and serving as a liaison between associates and management. The role also involves monitoring transactions for accuracy, adherence to procedures, and potential fraud or compliance concerns. Additionally, the position resolves day-to-day problems and executes deliverables within the business unit, provides functional expertise knowledge to projects or initiatives relating to the business unit, manages team workload, and maintains internal, operational, and financial controls.

Required qualifications include a minimum of 1 year experience in operations and/or wire payments, a minimum of 1 year experience in leadership or equivalent experience, analytical and detail-oriented skills, effective communication, knowledge of Excel, Word, and Outlook, and the ability to work independently and within a team. The schedule is 11pm to 8am.

Desired qualifications include analytical skills, experience with operational excellence, highly organized with a bias for action, commitment to continuous learning, team player attitude, ability to prioritize and work under pressure, and flexibility to navigate change. Skills include attention to detail, collaboration, customer service management, fraud management, active listening, administrative services, business operations management, data collection and entry, quality assurance, client management, coaching, and performance management.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, or any other factor prohibited by law. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company.