Office Support Person IV/V - JPO

Office Support IV/V

The office support IV/V is typically the first interaction many people have with our department. This individual must maintain a professional demeanor and a willingness to treat all people with dignity and respect. The OSP V has direct contact with juveniles, stakeholders, and the general public. This role is responsible for preparing court orders for judicial review.

Essential Duties And Responsibilities:

• Direct in-person contact with juveniles, families, and related agencies in order to carry out the essential functions of the department.
• Frequently serves as first contact with the public; must conduct themselves in a professional manner, treating all people with dignity and respect in order to represent the department in a positive manner.
• Foster an environment which promotes diversity, equity, and inclusion.
• Assist the officers in triaging the daily activities of the department including unexpected and unforeseen issues as they arise; keep the appropriate staff informed of all juveniles and visitors requiring officer interaction.
• Assist with monitoring of the waiting room and security cameras for potentially dangerous behaviors and/or suspicious activities.
• May be required to work in various office locations including the courthouse sub-office, willow grove, and/or lansdale.
• Review all correspondence pertaining to the caseload; respond to inquiries of juveniles, family members, and partnering agencies; document all case specific information in accordance with departmental policy.
• Facilitate the dispensation of cases at various stages in the criminal justice process, including but not limited to cataloguing, transferring inter-county and out of state, certifications to various agencies, closure at expiration and removal of records upon receipt of court ordered expungement in accordance with office policy.
• Record juvenile's personal data, contact with juvenile, treatment information, relevant court documentation, and any other information that furthers case management goals. Information gathered will be maintained and updated on a regular basis in the defendant's case record.
• Identify and conduct initial investigation of alleged referrals and violations and facilitate reassignment to a probation officer per office policy.
• Familiarity with departmental tools and assessments.
• Complete training and maintain compliance with mandated reporting regulations through PA child protective services law.
• Obtain jnet certification; maintain recertification.
• Complete 16 hours of job-related training or further education on an annual basis.
• Maintain high level of confidentiality and integrity with processing all department and court documents.
• Perform additional duties, tasks, and special projects as required.

Qualification Requirements:

• High school diploma or equivalent.
• Previous office experience is preferred.
• Must have typing, data entry, record keeping, and telephone skills.
• Must possess oral and written communication skills.
• Must be accurate, detail-oriented, organized, and have the ability to multi-task.
• Must have the ability to work independently and in a team setting.
• Requires professionalism and a commitment to treating people with dignity and respect.
• May require local travel; a valid driver's license is preferred.
• Undergo thorough pre-employment background investigation including drug screen.