Member Service Representative II - Horsham PA - (full Time)

Job Opportunity At Navy Federal Credit Union

To provide members and prospective members with the full range of products and services offered by Navy Federal Credit Union including depository accounts, lending products, and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

Provide basic counseling on available products and services to meet member needs.

Assist members with opening and maintaining deposit accounts, loans, and other financial products.

Research and resolve basic account discrepancies and service requests.

Identify opportunities to cross-service products and enhance member relationships through education.

Understand and comply with all relevant federal and institutional regulations related to financial products and services.

Support team members by sharing knowledge and best practices as experience grows.

Ensure cash and other negotiable instruments are handled properly and securely.

Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.

Perform other duties as assigned.

Qualifications

Experience in building effective relationships through rapport, trust, diplomacy, and tact.

Effective research, analytical, and problem-solving skills.

Experience working independently and in a team environment.

Experience maintaining composure in a high-production and changing environment.

Experience navigating multiple systems efficiently and adapt to evolving technologies.

Effective skill exercising sound judgment and make informed decisions.

Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.

Effective verbal and written communication skills to engage with members and colleagues.

Desired Qualifications

Working knowledge of deposit and loan products, services, and operational procedures.

Experience in customer service, preferably in banking or a financial institution.

Hours: Available Monday - Saturday: hours based on business needs.

Location: Horsham Point 314 Horsham Rd D1, Horsham, Pennsylvania 19044.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.