Medical Support Assistant

Medical Support Assistant

Selectees from this announcement could be considered for any of the areas throughout the facility where Medical Support Assistants are utilized. This announcement will be used to fill any open Medical Support Assistant vacancies for up to 90 days after closing. Applicants will be referred as vacancies become available.

Responsibilities include but not limited to:

• Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit
• Scheduling appointments, including interpreting and verifying provider orders
• Entering no-show information and monitoring appointment requests from multiple electronic sources
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitoring both inpatient and outpatient appointments in areas of responsibility
• Verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals
• Serving as an initial point of contact for the units, clinics, patient, call centers, to include scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
• Utilizing practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
• Applying knowledge of standard procedures, utilizing medical records, and medical terminology

Work Schedule: Monday-Friday 8:00am to 4:30pm Rotating Holidays and Weekends

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy

Retirement: Traditional federal pension and federal 401K

Insurance: Federal health/vision/dental/term life/long-term care

Telework: Not Available

Functional Statement #: 000000

Requirements Conditions of Employment:

• You must be a U.S. Citizen
• Selective Service Registration is required for males born after 12/31/1959
• Must be proficient in written and spoken English
• You may be required to serve a trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications:

Basic Requirements:

• United States Citizenship
• Grade Determinations:
• Knowledge of MSA Practices
• Quality of Experience
• Part-Time Experience

In addition to the basic requirements for employment, the following education and/or experience and KSA criteria must be met when determining the grade of candidates:

Medical Support Assistant, GS-5 Experience. One year of experience equivalent to the GS-4 grade level; OR Education. Four years of education above high school (120 semester hours or 180 quarter hours) (TRANSCRIPT REQUIRED).Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:

• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

Physical Requirements: The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files and manuals.

Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

This position is in the Excepted Service and does not confer competitive status.