Marketing Support Specialist

Marketing Support Specialist

Kelly Outsourcing & Consulting Group (KellyOCG), a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a Marketing Support Specialist at one of our Global clients in West Chester, PA. This role is a full-time, fully benefited position. As a KellyOCG employee, you will be eligible for medical, dental, 401K and a variety of other benefits to choose from. You'll also be eligible for paid time off, including holiday, vacation and sick/personal time. All KellyOCG employees receive annual performance reviews.

Title: Marketing Support Specialist

Location: West Chester (19380) Pay: open; plus benefits and PTO. Hours: M-F 8 hour day shift. Hybrid. Duration: Long term contract.

A Sales Support Specialist for medical kits will ensure smooth operations and effective customer interactions. This role involves administrative tasks, product knowledge support, and cross function team collaboration. Responsibilities may include working within PLM (Windchill) system, ERP (SAP and JDE) systems, order processing, inventory management, and troubleshooting issues related to medical kits.

Summary: The Marketing Support Specialist provides essential support to the marketing team. This role focuses on ensuring efficient creation and/or modifications to medical kits to support sale support initiatives, order processing, inventory management, and customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Order Processing and Management: Accurately and efficiently process the creation and modifications for medical kits, ensuring proper documentation and timely fulfillment. Experience with Windchill desired.
• Data Management: Monitor and maintain appropriate availability of medical kits, coordinating with the warehouse and procurement teams to ensure medical kits are available for order processing.
• Problem Resolution: Investigate and resolve issues related to orders, shipments, or product quality, working with relevant departments to find solutions.
• Marketing Team Support: Assist the Marketing team with administrative tasks, such as preparing sales presentations, generating reports, and organizing sales materials.
• Product Knowledge: Develop and maintain a strong understanding of the company's medical kit product line.
• Quality Assurance: Ensure that all medical kits meet quality standards and comply with relevant regulations.
• Collaboration: Collaborate with various departments, including sales, marketing, operations, R&D, quality, regulatory and customer service, to ensure smooth workflow and customer satisfaction.

Qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 years' experience working in a regulated environment.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using PLM software and other sales tools.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Experience in the medical device or healthcare industry is a plus.

Apply now for immediate consideration!