Manager - behavioral Health Services - Adult Psychiatric Inpatient - Days

Inpatient Program Leadership

This is a full-time professional position responsible for the functioning of the assigned Inpatient Program and provides administrative and clinical leadership for the operation of a 24-hour a day program. Works in close collaboration with the Nurse Manager to obtain desired outcomes.

Essential Functions:

• Provides leadership to the operation of a 24-hour a day program.
• Directs the development, implementation, and monitoring of a strategic plan and action plans for the program.
• Helps to establish a culture of collaboration among staff.
• Maintains relationships with staff to identify and assess needs for ongoing program development.
• Fosters positive, productive working relationships with internal customers, as well as agencies, community agencies, and associations.
• Gives leadership to the development, training, and implementation of programming, therapeutic milieu, and structured behavioral management systems.
• Serves as a program liaison with other departments and programs.
• Provides weekend/holiday on-call services, as needed.
• A minimum of 50% of work time is spent physically present on the unit.
• Promotes a positive work environment in order to retain staff.
• Facilitates problem solving and problem resolution of clinical care issues.
• In collaboration with the Nurse Manager, constructs a plan, and devises or revises structures or processes.
• In collaboration with the Nurse Manager, implements and monitors performance improvement and process redesign plans.
• Monitors and tracks patient care through performance improvement to ensure compliance with applicable standards and regulations.
• Assesses staff educational and training needs. Provides staff education and training and assists in staff's ongoing professional development.
• Trains clinical staff to conduct bio-psycho-social assessments and functional behavioral assessments. Trains staff to develop and implement individualized, therapeutic interventions.
• In collaboration with the Nurse Manager, defines, creates, and reinforces a positive environment and culture that helps to train, coach, and empower staff.
• Supports a culture of safety by ensuring that clinical staff complete the mandatory training in milieu & behavior management training (MBMT).
• Utilizes teaching, observation, and assessment skills to orient, instruct and monitor staff competencies in MBMT. Provides effective feedback, coaching, mentoring, and evaluation to assist in professional development of staff.
• Assists with interviewing, selection, hiring, orientation, performance evaluation, corrective action, and training of therapists, assistants, and support staff assigned to the unit.
• Provides clinical and administrative supervision and/or mentoring of therapists, case managers, caseworkers, primary milieu coordinators, and clinical interns. Offering ongoing support, direction, and feedback, as indicated. Conducts annual performance evaluations. Implements corrective action plans, as needed.
• Monitors competency of staff in the development and implementation of individualized treatment plans for patients.
• Coordinates the completion of client care services with appropriate documentation in compliance with policies, procedures, standards of care, and external regulations.
• Reviews staffing patterns of clinical staff and census of program to ensure staffing of clinical staff is consistent with patient needs, budget parameters, and census.
• Develops and implements policies and procedures in accordance with established standards.
• Prepares and administers annual operating budget for assigned components of program.
• Works toward resolving variances and patient funding issues.
• Develops system to monitor program performance and compliance with annual operating budget. Meets or exceeds targeted program contribution margin.
• Maintains routine communication with patient accounting department regarding problems with the billing process. Responds in a timely manner to patient accounting requests for assistance to resolve billing problems.
• Develops system to assure that UM function is supported and completed by program staff. Routinely monitors completion of UM function.
• Provides limited clinical services on a regular basis and serves as a therapist back up when needed to cover benefit time or high volumes.
• Participates in task forces and committees, as assigned. Collaborates with departments, programs, and administration to develop or improve structure, processes, and systems in the organization.
• Provides presentations in the community to educate and promote services.
• Maintains knowledge of current trends and developments in the behavioral healthcare.
• Promotes the integration of a Christian perspective in the program.
• Demonstrates understanding of customer service issues. Effectively resolves customer concerns and identifies opportunities for improvement.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Minimum Education:

• Master's Degree Required

Work Experience:

• 3 years' experience in a professional behavioral healthcare setting required
• Experience in clinical social work, psychology, or a closely related field required

Knowledge, Skills, and Abilities:

• Excellent human relations and oral/written communication skills.
• Leadership skills.
• Problem solving/analytical abilities.
• Organizational and planning skills.
• Management skills.
• Knowledge of and ability in the care and handling of clients in at least the adult and older age group.
• Knowledgeable of the behavioral healthcare environment, behavioral de-escalation, crisis management, milieu management, and technology trends to develop programming and staff training, provide supervision, and clinical services.
• Competency in continuous quality improvement necessary to design, implement, monitor, and standardize performance improvement and process redesign initiatives in the program.
• Competency in adult therapeutic modalities, sound judgment and good decision-making skills necessary to develop staff training program, provide clinical supervision of staff, and to provide individual and family therapy.