Lab Customer Service Coordinator

Lab Customer Service Coordinator

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

This is a position within the Division of Anatomic Pathology. The Lab Customer Service Coordinator supports both operational and administrative functions within the Division. This multifaceted role serves as a key liaison between the division, clinicians, and outside hospitals/facilities, ensuring seamless communication across teams. The Lab Customer Service Coordinator safely and efficiently manages testing materials (eg. coordinates consults and clinical trial requests, retrieves and prepares cases for conferences), and oversees incoming samples through accessioning and triaging. The Lab Customer Service Coordinator will also respond to client and clinician inquiries, clarify orders, review patient information, and follow up as needed. In addition to operational duties, this role involves administrative tasks such as ordering supplies, developing job-aids, supporting training efforts, and tracking cases and projects. The Coordinator demonstrates independent judgment, excellent customer service skills, and the ability to manage multiple priorities at once.

What You Will Do:

• Receives, Accessions, Triages, Stores, and Documents Requisitions and Samples
• Customer Service
• Administrative Coordination

Education Qualifications:

• Associate's Degree Required
• Bachelor's Degree Medical/scientific field Preferred

Experience Qualifications:

• At least one (1) year of experience related to clinical laboratories, customer service, and/or accessioning Preferred

Skills and Abilities:

• Excellent phone etiquette
• Excellent oral and written communication skills, with attention to detail
• High level of interpersonal skills and the ability to negotiate diplomatically
• Excellent customer service and responsiveness
• Highly skilled with IS systems: Epic, Soft, Microsoft Excel and Word, FileMaker
• Ability to handle confidential materials
• Ability to handle multiple tasks
• Excellent time management skills
• Excellent organizational skills
• Attention to details
• Ability to function efficiently and professionally with minimum supervision
• Ability to identify problems and find effective solutions
• Ability to exercise independent judgment

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.