Financial Service Specialist I

Job Opportunity At Service 1st Federal Credit Union

Serve as liaison between the Credit Union and its members within a branch retail sales environment. Responsible for greeting members, performing routine account transactions, providing account information, opening new accounts, performing lending services and handling Credit Union members' needs in a professional manner.

Essential Functions & Responsibilities:

• Perform routine member transactions
• Interview, examine and process loan applications
• Open new accounts and service existing accounts
• Explain services to members and potential members
• Resolves account related concerns with members
• Maintain office files as necessary
• Perform other job related duties as assigned

Performance Measurements:

• Represent the Credit Union to its members in a courteous and professional manner
• Receive and announce visitors and guests to the credit union
• Fulfill the stated financial needs of members and uncover the unstated financial needs
• Determine member needs by asking questions and promote and cross-sell services
• Operate on-line computer terminal to access member account information
• Perform routine member transactions
• Perform routine tasks including but not limited to verifying and balancing cash drawers
• Assist with servicing the coin machine and servicing and balancing the ATM as needed
• Provide in-person and by telephone general and specific service-related information
• Open new accounts and service existing accounts
• Perform functions relating to loan services
• Prepare all loan documents, schedule appointments, disburse funds, and mail notices
• Answer questions and provide information on first and second mortgages
• Assist members in balancing their accounts
• Provide members with account status
• Conduct orientation to explain services and programs to new credit union members
• Establish and change direct deposit and payroll deductions
• Make changes to account information
• Maintain office files as necessary
• Perform back office data entry work
• Assist with loan documentation and collection duties as needed
• Participate in training and professional development activities
• Maintain eligibility and continuing education requirements
• Becomes familiar with and abides by policies, procedures and guidelines
• Maintain a current understanding of lending regulations

Knowledge, Skills and Abilities:

• Experience: Three to five years of similar or related experience in a credit union or banking environment
• Prior consumer lending experience preferred
• Education: High school education or GED
• Interpersonal Skills: Well-developed interpersonal skills for communicating with members
• Other Skills: Intermediate mathematical skills
• Work Environment: Not substantially exposed to adverse environmental conditions

State of Pennsylvania residency required. Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.