Field Service Engineer III - PA

Field Service Engineer

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure.

Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.

This position will support a territory that includes NC, SC, VA. Other travel will be required throughout the country as business needs dictate. This position will require over 75% of travel including overnight travel.

Responsibilities may include the following and other duties may be assigned:

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from experiences in the field to colleagues in the office as well as updates to the database.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization.
• Provide input to Engineering and Manufacturing for upgrades to Affera products.
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
• Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
• Participate in special projects as requested by the US Field Service Manager or designee.
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

Must have: minimum requirements:

• High School Diploma or equivalent required.
• 4 years of technical, clinical field service, technical internship or clinical customer support experience.

Nice to have:

• Bachelor's degree in an Engineering discipline.
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Ability to troubleshoot problems and technically diagnose medical equipment.
• Excellent English writing and verbal communication skills.
• Excellent time management skills and detail oriented.
• Flexibility to travel frequently including possible international locations.
• Ability to work independently, self-motivated and without direct supervision.
• Extensive direct, face to face customer contact and interaction.
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.