Field Service Engineer (audio - visual Systems) Philadelphia, PA Area

Field Service Engineer

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

The Field Service Engineer (FSE) would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems in the field. Thinking independently and working within the specified guidelines with minimal supervision, the FSE will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.

Essential Duties And Responsibilities

Include the following. Other duties may be assigned.

• Heavy travel to client sites to provide technical support of audiovisual, videoconferencing, and IT systems
• Diagnose audiovisual, videoconferencing, and IT related system problems
• Proactively manage and resolve system auto-generated Service Tickets
• Repair audiovisual, videoconferencing, and IT related systems when possible, including re-terminating various cables
• Provide remote end-user and concierge AV & IT system support
• Configure and program equipment for a various applications
• Interface with manufacturer's to identify and resolve issues
• Make recommendations as to whether it is better to repair or replace a defective product
• Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information
• Deliver technical training and guidance to clients as well as Cenero personnel
• Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service
• Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence
• Clearly communicate complex technical concepts to peers, clients, and management
• Coordinate required activities with subcontractors, manufacturers, and Cenero personnel through the required management chain
• Respond to notifications in a timely manner
• Perform the duties of a Technical Service Engineer (TSE) when not dispatched in the field

Answer customer requests (phone, email and video) and document this activity in Cenero’s database

Produce accurate and timely service quotes using Cenero’s tools and formulas

Keep digital records up to date (i.e. service tickets, documentation)

Maintain a positive work attitude, strong work ethic, and embrace a team centric environment

Other responsibilities as necessary or assigned

Qualifications

Bachelor’s degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience

At least two years of related experience and/or training; or equivalent combination of education and experience

Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.

General knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols

General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP

General knowledge of computers (Windows based) and office software

Strong attention to detail and organizational skills are required

Must be a self-starter with the ability to work independently or part of a team

Strong time management, prioritization and both analytical and diagnostic skills are required

Must possess exceptional written, oral and interpersonal communication skills

Valid Driver’s License with minimum of 3 years clean driving record

Audiovisual installation is preferred

Applicable manufacturer trainings and certifications are preferred

Certificates, Licenses, Registrations

CTS General Certification, preferred

Biamp/QSC Certification, preferred

Crestron Toolbox and CTI-P101 Certificate or higher, preferred

Crestron DMC-E-4K Certification, preferred

Other applicable industry certifications and training as required

Benefits And Perks

Competitive salary

Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage

Contribute to your financial security with savings and a 401K Investment plan with company match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dependent Care Spending Account (DCA)

100% Company paid Life insurance for employees

100% Company paid Short Term Disability

Optional Long-Term Disability

Enjoy paid vacation time and paid holidays annually

Flexible work environment

Paid Time Off awarded at hire

On-site gym, weight room, locker room

Augment your education with tuition assistance programs

Professional development opportunities to enhance your career

Opportunities to network and connect

Lucrative Employee Referral program

Delicious Free coffee

Company Information

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization.

The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models.

Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4