Field Service Engineer (2+ Years)

Field Service Engineer (FSE) at Medtronic

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at medical centers. This role involves evaluating customer biomedical equipment issues, troubleshooting, installing, implementing appropriate repairs, and maintaining these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.

The candidate must reside in Cleveland, Pittsburgh, Texas (Houston), Maryland (Baltimore), Minnesota (city of Rochester), Minneapolis, MN or Rhode Island (city of Providence). This person must be hands-on with medical equipment to quickly find solutions to complex situations. Responsibilities may include the following and other duties may be assigned:

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.

Required Knowledge and Experience:

• Level II: Requires minimum of 2 years of relevant experience.
• Level III: Requires minimum of 4 years of clinical field service, technical internship or clinical customer support experience.
• Level IV: Requires minimum of 8 years of clinical field service, technical internship or clinical customer support experience.
• Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).
• Relevant experience as technician, clinical field service or clinical customer support.

Nice to Have:

• Bachelor's degree in Bioengineering, engineering or technology field.
• Experience with robotics or motion control.
• Previous experience as Technician/Field Services within medical device industry.
• Experience with anatomy, surgical protocol and medical terminology.
• Ability to troubleshoot with technical skills, creativity and high discipline.
• Familiarity with most used test equipment.
• Ability to read and understand schematics and engineering drawings.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.

Additional Skills and Qualities:

• Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues.
• Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders.
• Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.
• Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations.
• Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction.
• Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment.
• Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%).

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:

• Health, Dental and vision insurance
• Health Savings Account, Healthcare Flexible Spending Account
• Life insurance, Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)

The following benefits and additional compensation are available to all regular employees:

• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off, Paid holidays
• Employee Stock Purchase Plan, Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below.