Field Operations Specialist

Field Operations Specialist

Pennsylvania American Water is seeking a full-time Field Operations Specialist to join our team in Wilkes Barre, PA. In this role, you will be responsible for supporting day-to-day production efforts including various internal reports, performing site checks, assisting customers and property owners, and engaging in staff training and development activities.

Primary Role: The Field Operations Specialist provides a combination of administrative, analytical, and technical, as well as field support pertaining to routine day-to-day operations for a department or functional area. This role may include assisting with scheduling work, completing related paperwork, assisting internal team members, handling customer complaints, addressing activities out in the field, etc.

Key Accountabilities:

• Coordinate or perform review of functional area practices and assist in developing strategies for the region
• Uses and maintains relational databases and other reporting tools to compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, water capital programs, field projects and/or work orders
• Responds to customer complaints which may include, but are not limited to, gathering information from operations leadership, speaking with customers and explaining company processes
• Analyzes and evaluates reports and/or prepare variances related to specific department work processes which may include but are not limited to: business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.
• Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, obtaining permits, preparing and maintaining compliance reports, and document preparation, etc.
• Work collaboratively with other functional leads to mitigate business risks
• Implement effective communications at all levels of our operations
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained

Knowledge/Skills:

• Knowledge of engineering concepts and their application: water system equipment, water system operations, company policies and procedures and government safety and labor regulations
• Strong knowledge of computers
• Experience in engineering design, construction management and operations of waterworks facilities including distribution systems piping, tanks, pump stations, pressure reducing stations with related equipment, controls and SCADA systems, and data collection and leak detection technologies
• Thorough knowledge of standard business practices and principles, including basic accounting and budgeting
• In-depth knowledge of Microsoft Office suite applications including MS Word, Excel, Access and PowerPoint and email management systems (MS Outlook)
• Knowledge of water or utility industry preferred

Experience/Education:

• High school diploma required
• Associates level degree in business preferred
• Minimum 2 years overall work experience in work management and/or and customer service field

Work Schedule:

• Full-time, on-site
• Monday-Friday, 7:30am-4pm
• On-call responsibility as needed

Travel Requirements:

• Local and occasional regional travel as needed

Work Environment:

• Primary indoor environment; outdoor/field needed on occasion

Competencies:

• Champions safety
• Collaborates
• Cultivates innovation
• Customer obsessed
• Drives results
• Nimble learning

Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.