Enterprise Services Specialist

Expedient Enterprise Services Helpdesk Specialist

The Expedient Enterprise Services Helpdesk team is looking to hire a full-time Specialist based in Pittsburgh. This is a hybrid position that requires 3 days a week in the office and 2 days a week remote. This position is based in Pittsburgh, PA in NovaPlace on the North Shore. In order to be considered, you must live in the Pittsburgh area. The Enterprise Services Specialist is responsible for the day-to-day support of internal end-user operations of the helpdesk via phone, email, chat, and face-to-face interaction. The Enterprise Services Specialist will also be responsible for creating and updating job tickets and providing written documentation as problems are resolved. The primary focus of this position is to provide superior, proactive support to the internal customer. Technical abilities relating to modern endpoint management tools, such as Intune and Jamf, are highly desired as they would allow the Specialist to assist further with end-user infrastructure projects. Sponsorship is not provided for this position. Expedient is not working with any recruiting vendors – direct applicants only should apply.

Responsibilities:

• Provide IT helpdesk support to the internal end-users
• Deployment and configuration of laptops, desktops, smartphones, tablets, remote access VPNs, printers
• Responsible for tracking and auditing end-user hardware and software licensing
• Assist end-users with installation, configuration, and troubleshooting of hardware and software
• Provide desk-side or remote assistance to end-users in the use of existing and new technologies, hardware, and software
• Partner with cross-functional teams (HR, Recruiting, etc) for onboarding new hires and hardware/software training
• Identify and recommend enhancements to the overall internal IT infrastructure
• Use Systems, Virtualization, and Cloud skills to assist with end user technology infrastructure projects
• Perform compliance and security related audits as assigned

Required Technical Skills:

• A minimum of 2 years work experience in a helpdesk or desktop support role
• Thorough working knowledge of Windows and Microsoft 365; able to troubleshoot
• Working knowledge of endpoint management systems like Intune and Jamf
• Basic knowledge of UNIX/Linux Server Systems
• Basic knowledge of virtualization (vCenter/ESXi)
• Practical knowledge of AI tools and their uses
• A basic understanding of Microsoft Active Directory, Microsoft Entra Cloud Identity Management, Microsoft Group Policies, DNS, DHCP, and IP Networking
• Experience with setup and configuration of user workstations, laptops, printers and other devices
• The ability to effectively support remote users via phone, email, and desktop remote control software
• The ability to assist and troubleshoot issues with wireless networking
• Laptop & desktop hardware repair & troubleshooting
• Mobile device troubleshooting (iPhone, iPad, Android)
• Proficient analytical fault isolation and troubleshooting skills

Non-technical Required:

• Patience and the ability to consistently maintain a professional demeanor even in stressful situations as well as effectively explaining complex concepts to others who may be less technically savvy
• Strong problem-solving skills
• A high level of discretion and the ability to remain professional with confidential information
• Strong organization and clear, precise documentation skills are a must; written documentation is big part of this role
• Superior verbal and written communications skills as this role will be corresponding with all levels within the organization
• Ability to lift objects weighing up to 40 pounds
• Demonstrated ability to prioritize and manage multiple responsibilities that are time-sensitive

The salary range provided here is an estimate. The actual rate of pay will be determined after the screening and interviewing process is complete and will be based on your experience, skills and what you can bring to the position. The estimated salary range for this position is $50,000 to $65,000 annually.

Working for Expedient:

We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match. We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks. Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.