Desktop Support Technician

Desktop Support Technician

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Clarks Summit, Pennsylvania, United States.

Role Responsibilities:

• Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices.
• Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices.
• Diagnose and resolve software issues, operating system issues, and network issues.
• Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues.
• Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs).
• Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes.

Basic Qualifications:

• 2+ years' experience desktop and/or deskside experience
• High School Diploma or equivalent
• Reliable personal transportation (Automobile)
• Ability to physically perform general office requirements (ability to lift 50lbs)

Highly Preferred Skills:

• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• Solid client service skill
• A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel will be minimal and on an exception basis only

About NTT DATA:

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.