Customer Service Support

Job Description

Responsible for assisting a partner's external customers and Field Teams. Tasks include handling customer calls, inquiries, and part order processing. Support resolution of customer inquiries regarding parts and service dispatch. Maintain data accurately in SAP and CRM systems.

Major Tasks & Responsibilities

• Facilitate resolution of customer/field issues
• Use SAP and CRM systems to handle customer/field calls and requests via phone, CRM, email, etc.
• Manage customer calls and part order processes
• Provide dispatch services and manage Dispatch console for the field
• Update Installment Reports

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements

• Associate's Degree in business or technical discipline with 6 months of experience in areas such as call centers, customer relations/facing, or relevant experience
• Willingness to learn
• Excellent interpersonal, organizational, written, and oral communication skills
• Proficiency in Microsoft Office suite
• Ability to work in a fast-paced environment
• Bachelor's Degree Deep knowledge of SAP Technical Troubleshooting