Customer Service Specialist

Customer Service Specialist

Service Desk operations managing customer calls and emails. Resolves and/or escalates as appropriate. Responsibilities include managing customer calls and emails, recording calls and issues, working within available means to resolve and/or escalate issues, and providing feedback to the customer when issues are resolved. Escalates calls in accordance with department procedures. Works with supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved. Assists with the optimization of people, processes, and technology solutions that support inventory solutions. Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities. Requires specialized expertise in CHOP processes, methods, and skills related to inventory management.

Qualifications: High School diploma. Experience working in materials distribution or logistics required. Experience working in healthcare desired. Minimum 2-5 years' experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management, or logistics. Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication. Good interpersonal skills, verbal and written communications skills are required for the successful management of this function. Demonstrates good ability to prioritize work, strong organizational skills, and initiative to improve processes.

What We Offer: Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide!