Customer Service Representative II

Remote Customer Service Representative II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join the Conduent Customer Service Team. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you: Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Training Schedule: Monday-Friday 8am-4:30pm EST (4 weeks) Shift Schedules: Monday-Friday 10am-7pm EST & Monday-Friday 11am-8pm EST + $17.50 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

About the Role

This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received through blended call queues. Provide a one-call resolution through asking pertinent questions to understand members' concerns. Maintain up to date support knowledge through offered training. Accurately document requests, status changes, complaints, and grievances. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs. High School diploma or GED. Have 1 year of Customer Service/Call Center Experience. Ability to pass a background check, fingerprinting, and credit check. Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to sit for long periods of time.

States that are not applicable for this position: AK, CA, HI, MA, IL, MT, NY Metro Areas: Minneapolis - MN, Portland, OR - Montgomery County, MD - Seattle, WA - Washington, DC Puerto Rico