Customer Service Representative

Customer Service Representative

Do you have exceptional communication skills, a passion for helping others, and a knack for solving problems? Robert Half is seeking a Customer Service Representative to join a local and growing organization! We're looking for an enthusiastic and detail-oriented individual to provide top-notch support to our clients and customers, ensuring satisfaction and fostering positive relations.

About the Role

As a skilled Customer Service Representative, you will be the first point of contact for customers, helping resolve inquiries and ensuring an outstanding customer experience. You will:

• Efficiently answer, manage, and document customer inquiries through phone, email, and/or chat platforms.
• Resolve customer issues by identifying solutions and taking ownership of cases from start to finish.
• Maintain up-to-date knowledge of company products and services to provide accurate information and assistance.
• Proactively identify challenges and escalate any complex issues, collaborating with appropriate teams to provide timely resolutions.
• Provide constructive feedback to improve operations and enhance customer support processes.

Requirements Skills and Qualifications

High school diploma or equivalent (Bachelor's degree preferred in business, communications, or related field). Proven customer service experience, preferably in a fast-paced environment. Professional communication and interpersonal skills (both verbal and written). Strong problem-solving skills, resourcefulness, and a commitment to providing excellent experiences to clients and customers. Proficiency with common office tools (Microsoft Office Suite, CRM platforms, etc.).