Customer Service Representative

Customer Specialist

The Customer Specialist will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. This position will be the customer's first point of contact, providing exceptional service and support.

Responsibilities:

• Process customer orders, returns, and exchanges accurately and efficiently.
• Respond to customer inquiries via phone, email, and fax promptly and professionally.
• Assist customers with product information, order status, returns, and other service-related inquiries.
• Address and resolve customer complaints and issues promptly, ensuring a positive customer experience.
• Escalate complex or unresolved issues to the appropriate department or manager.
• Verify customer information and ensure all transactions are completed correctly.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Stay informed about company products, services, and promotions to assist customers effectively.
• Provide customers with detailed and accurate product information and recommendations.
• Work closely with other team members and departments to ensure a seamless customer experience.
• Participate in team meetings and training sessions to continuously improve customer service skills.
• Assist with bi-annual plant inventories.
• Perform other duties as assigned.

Essential Skills:

• Excellent verbal and written communication skills.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.
• Positive attitude and a solid commitment to providing exceptional customer service.
• Ability to work under pressure and meet tight deadlines.

Additional Skills & Qualifications:

• Customer service experience (not call center).
• Server or bartender experience will be considered.
• Industrial or construction experience would be beneficial.

Work Environment:

This role is within a roofing company that provides metal roofing for both residential and commercial purposes. The business is large and growing, with a newer and comfortable facility. The position is located in the office section of the facility, separate from the production floor. The work hours are Monday through Friday, 8:00am to 5:00pm, with the requirement to clock in by 8:00am. The dress code is business casual, with jeans being acceptable.

Pay and Benefits:

The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Lebanon, PA.

Application Deadline:

This position is anticipated to close on Aug 26, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. If you would like to request a reasonable accommodation, please email astoncarteraccommodation@astoncarter.com for other accommodation options.