Customer Service Advocate, Work From Home - Remote Eligible

Join Disabled Veteran Solutions (DVS) as a Customer Advocate

Erie, PA, USA | Hourly | $17.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time

Ready for a mission that truly matters? Join Disabled Veteran Solutions (DVS) as a Customer Advocate. DVS is seeking passionate and dedicated Customer Advocates to join our Customer Service Division. At DVS, you're not just part of a team—you're part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

As a Customer Advocate, you will be the primary point of contact for 50-70 individuals each day, guiding them through their healthcare needs with empathy, accuracy, and professionalism. From navigating PCPs and medications to coordinating appointments and benefits, your role will help make healthcare easier and more accessible for those we serve.

Position Overview

Position Type: Full-time, remote

Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM EST

Training: Comprehensive 7-week orientation with full training and ongoing support

Environment: 100% work-from-home opportunity

What You Bring

Excellent active listening and problem-solving skills

Ability to manage multiple systems and tasks efficiently while maintaining a professional and empathetic tone

Genuine passion for improving the lives of others

Qualifications

High School Diploma or equivalent (Bachelor's degree preferred)

Minimum of 1 year of experience in insurance operations or a related field

Proficiency in using multiple web-based platforms and tools

Strong attention to detail and organizational skills

Preferred Experience

Background in healthcare, insurance, social work, or behavioral health

Familiarity with medical terminology and health benefit plans

Proven success in a customer service environment, especially in complex, high-volume settings

Why You'll Love Working with DVS

Competitive compensation and comprehensive benefits

Opportunities for professional growth and advancement

A supportive, inclusive, and veteran-owned organization committed to excellence and service

Ready to take the next step? Apply now to join DVS and let your passion for helping others turn into a rewarding career. Experience professional growth, purpose, and the opportunity to make every workday meaningful—all from the comfort of your home.

Position Details

Start Date: Monday, January 19, 2026

Hiring closes December 19, 2025—get your application in early!

Schedule: 8-hour shift, Training 8am to 4:30pm EST; Permanent M, Tu, W, Th 8:30am to 5pm EST, W 11:30am to 8pm EST

Pay: $17.00/hour to start / $18.00/hour for bilingual to start; plus bonus opportunities

A pre-employment drug screening and criminal background check are required prior to employment.