Customer Service Advocate

Customer Service Advocate

To support our growth, we are looking for a customer service advocate to join our team in Easton, PA. This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.

What you will do:

• Communicate with clinical and support contacts via phone and email to address inquiries, resolve issues, and manage scheduling and stock updates.
• Handle customer complaints and requests in Salesforce with accurate documentation and timely escalation.
• Maintain and update inventory, filing, and database systems using both manual and digital processes.
• Collaborate with production and transport teams to ensure efficient deliveries, including creating manifests and distributing process documents.
• Monitor stock inventory and generate waste transfer documentation for facility transport.
• Support truck routing and rerouting, and coordinate account changes across billing, sales, and logistics departments.
• Produce reports for leadership and continuously seek improvements to administrative workflows.

What we are looking for:

• Minimum 2 years of customer service experience in manufacturing, transportation, retail, or hospitality setting.
• Strong relationship-building skills with a friendly, approachable demeanor that enhances customer trust.
• A collaborative team player who can inspire and support colleagues across departments.
• Technically proficient with Microsoft Office; experience with Salesforce and ERP systems is highly valued.
• Excellent written and verbal communication skills, with strong attention to detail and documentation discipline.
• Flexibility to work weekends, holidays, or varied hours based on production needs, and a mindset for continuous process improvement.

Why work for us:

• Job Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof.
• Comprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability.