CMMS Account Manager (serviceinsight) - Remote

CMMS Account Manager (ServiceInsight)

As the CMMS Manager, you will coordinate and support CMMS (ServiceInsight) operations across all global locations. You will lead all aspects of performance metrics tied to business objectives and associated reporting. You will be responsible for tracking data quality and integrity in CMMS reporting platform (Vantage), in collaboration with the account Digital & Technology team. The position also includes the task of crafting and upholding CMMS governance initiatives to guarantee worldwide uniformity in work order SLAs, system access and usage, data quality, vendor integration, and work order excellence.

What You'll Do:

Serve as primary contact across global account locations for all matters related to the CMMS platform. These may include technical issues, escalations, strategic initiatives, site launches and decommissions, and other projects. Leads client relationship and technology needs where CMMS products have been deployed. Responsible for CMMS product activities, including implementations, training, and ongoing care, ensuring work is completed in accordance with account timelines & contractual agreements. Aids the account in developing and overseeing performance metrics for work order compliance, encompassing response time, completion time, overall completion percentage, and similar factors, based on account and/or internal metrics. Responsible for providing demonstrations of all aspects of the CMMS, either over Zoom and/or Teams meeting platforms or in-person at various account locations. Responsible for running implementation and migration project plans for CMMS products, both for internal CBRE groups and CBRE clients. Provides training on CMMS products as required and works with other trainers in the organization to ensure adequate and significant training programs for users. During training, the CMMS account manager will compose standard procedures for recurring tasks or requests, to be implemented across all regions and collaborators. Produces documentation of all CMMS-related procedures, maintains a central storage location for all documentation, and provides regular process updates as required. Works with all account collaborators, including Account Ops managers and the Managing Director for Operations, to uphold a consistent and efficient method for account management. Works closely with Digital & Technology (D&T) staff, to complete platform development or technical tasks on time and on budget. Contributes to a harmonious environment between various stakeholder groups. Participate in UAT testing activities and mobility testing. Works closely with the CMMS business and D&T roadmap team to support any and all initiatives. Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management. Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects. Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. Performs other duties as assigned.

What You'll Need:

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Prior experience with ServiceInsight CMMS product required. Prior experience leading a CMMS program required. In depth knowledge of EAM/CMMS required. Microsoft Project classwork or certificate of training preferred. Ability to learn and apply maintenance best practices. Ability to work towards specific goals and objectives with limited daily oversight. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mindset.

Disclaimers

Those who wish to apply need to currently be authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the CMMS Account Manager position is $110,000 annually with bonus eligibility and the maximum salary for the position is $125,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).