Case Manager - Family Support Services

Join A Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives. Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters. At Elwyn, we take care of you while you care for others. We offer: Generous Paid Time Off Comprehensive Medical/Dental/Vision Benefit Packages Earned Wage Access/On-Demand Pay Paid On-the-Job Training Tuition Reimbursement Career Advancement Opportunities and Growth Flexible Schedules Retirement Savings Plan Join us and be a part of something bigger. Apply today.

Job Description

Elwyn seeks a Case Manager to maintain regular contact and visits with families on their assigned caseload to work on the family's goals based on a plan created in collaboration with the family and the Department of Human Services (DHS) worker, when applicable, based on the reason for the referral/complaint. The Case Manager works with families to provide support and counseling in the areas of appropriate parent-child interaction. Family Empowerment Services case managers provide bi-monthly home visits to promote family stability and well-being, enhance protective factors, reduce family risk factors, increase community supportive networks/linkages and increase a family's ability to address their own needs.

Essential Duties & Responsibilities

• Upon referral from DHS, creates a plan for each family assigned to caseload including but not limited to interventions to address concerns identified in the DHS-provided case summary.
• Collaborates with families on assigned caseload to set and achieve goals to alleviate stress interfering with positive parent-child relationships including but not limited to assisting parent(s) in accessing and using services and resources related to medical, behavioral health, housing, and income supplementation.
• Maintains regular contact with families on caseload by visiting homes to check-in and provide support.
• Assesses family using the Family Advocacy and Support Tool (FAST), a standardized tool to determine the family's level of risk factors.
• Establishes and maintains professional relationships with families using family-centered, strength-based approach while providing supportive services.
• Provides support and counseling in the areas of appropriate parent behavior to help parent(s) increase their ability to problem-solve and advocate for themselves and their children.
• Observes parent(s), children in their homes and communicates any concerns about child safety promptly to supervisor and appropriate agencies.
• Engages primary caregiver(s) and other key participants in active, change-oriented treatment by identifying and overcoming barriers to engagement and attainment of identified goals.
• Maintains clear and concise documentation of treatment interventions and case development in accordance with reporting and documentation regulations and agency policies.
• Provides services based on the family's schedule, including provision of services during "non-traditional hours" which include evenings and weekends if necessary.
• Adheres to professional code of ethics and follows existing federal and state guidelines and laws pertaining to mandated reporting procedures.
• Completes all program paperwork to agency standards and submits according to determined time frames.
• Enters demographic data and progress notes for each family on caseload into the DHS Community Based Prevention Services (CBPS) database.
• Performs other duties as assigned.

Qualifications & Skills

Bachelor's degree in social work, or related human services field Two (2) years' experience in social work or related field specifically working with case management and child welfare, children and youth, juvenile delinquency, and/or families Experience working with children birth to 17 years of age and their families living in urban communities Knowledge of normal child growth/development and appropriate parent-child relationships Experience using standardized assessment tools; FAST preferred Knowledge of community resources Non-profit human service experience highly preferred Demonstrated ability to work effectively as part of a team Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities Demonstrated strong attention to detail Demonstrated strong time management and organizational skills Demonstrated excellent judgment with the ability to solve problems and make decisions in collaboration with supervisor Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Access, and report-writer experience preferred Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record Equal Opportunity Employer Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation. Elwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/Disability We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.