Aging Care Manager 3 - Protective Services

Aging Care Manager 3 -- Protective Services

General Purpose: The Aging Care Manager 3 -- Protective Services position is responsible for maintaining a caseload of vulnerable clients who are in need of protection or mental health case management services, which are part of the overall program in a county area agency on aging.

Supervision Received: This position reports directly to the Aging Care Management Supervisor.

Supervision Exercised: This position does not exercise supervision over other employees.

Essential Duties of the Position:

• Receives and reviews Reports of Need regarding older persons referred for protective services.
• Approves categorization of report as assigned by report taker; if not acceptable, assigns appropriate priority and discusses situation with supervisor.
• Initiates investigation in accordance with time frames specified in Local Plan for Protective Services and State regulations.
• Completes standardized electronic forms for investigation, assessment and service plan.
• Advises consumer that a report of need for protective services has been received and summarizes the information therein to them.
• Obtains informed consent of consumer for provision of protective services except when services are requested by a legal guardian or required by a Court Order.
• Makes referrals to/authorizes services/programs/agencies for consumer care.
• Coordinates and assesses deliver of needed assistance.
• Completes reassessment after 30 days of service, change in level of care, or at termination of Protective Services status.
• Terminates case when consumer no longer meets legal definition of older adult in need of protective services, advises consumer that Protective Services are going to be terminated, and makes appropriate referrals at time of termination.
• Utilizes procedures in Local Plan for Protective Services/State regulations for involuntary intervention as needed.
• Testifies in court proceedings as appropriate.
• Provides notification (via form letter) to alleged perpetrators in investigations resulting in substantiation of abuse, neglect, exploitation or abandonment and the naming of an alleged perpetrator.
• Attends and participates in appeal hearings when requested by alleged perpetrators.
• Performs intake assessments with assigned consumers.
• Provides care management service to consumers on assigned caseload.
• Functions as an advocate for consumers.
• Authorizes in-home services provided by Agency's subcontractors.
• Contacts consumer and/or providers to determine that service delivery has begun or is scheduled to begin as planned.
• Reviews provider invoices to ensure proper service delivery as requested.
• Makes appropriate and timely entries in the consumer's electronic case record.
• Adheres to confidentiality requirements and procedures specified in Local Plan for Protective Services, state regulations/policy, and Protective Service legislation.
• Participates in ongoing evaluation of Aging Program conducted by administrative staff.
• Attends training sessions/conferences as assigned.
• Maintains certification for Older Adults Protective Service investigation and provision.
• Provides or assists in presentations to professional and community groups regarding protective services to older adults and mandatory reporting of abuse and neglect.
• Participates in conferences and meetings for purposes of evaluation of the problems of consumers and to develop, plan and offer service.
• Acts in a professional manner and maintains confidentiality at all times.
• Has basic computer knowledge.
• Must be available to cover on-call hours when required.

Required Minimum Qualifications:

Education & Experience - One year as an Aging Care Manager 2 or Aging Program Assessor; OR One and one-half (1 ½) years of professional human services, law enforcement including investigative experience, or nursing experience; AND a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; OR An equivalent combination of experience and training which includes professional human services, law enforcement including investigative experience, or nursing experience.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

Knowledge, Skills, and Abilities:

• Knowledge of casework principles and methods.
• Knowledge of current social, economic and health problems, and community resources as related to older adults.
• Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional and/or health problems.
• Knowledge of the basic principles and methods of program interpretation and community organization.
• Knowledge of basic principles and practices of supervision.
• Skill in the development of plans to address