Advanced Medical Support Assistant

Advanced Medical Support Assistant

The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. This position is located at the Lebanon VA Medical Center, Lebanon, Pennsylvania and provides support to Community Care.

Responsibilities include:

• Answering phones, greeting patients, relaying messages to appropriate staff
• Scheduling appointments, including interpreting and verifying provider orders
• Monitoring appointment requests from multiple electronic sources
• Verifying and updating demographics and insurance information when patients check in for appointments
• Coordinating administrative functions relating to emergency and non-emergency transfers

Total Rewards of an Allied Health VA Career

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy

Retirement: Traditional federal pension and federal 401K

Insurance: Federal health/vision/dental/term life/long-term care

Work Schedule: 7:30a.m. - 4:00p.m.

Telework: AdHoc Virtual: This is not a virtual position.

Requirements

Conditions of Employment:

• You must be a U.S. Citizen
• Selective Service Registration is required for males born after 12/31/1959
• Must be proficient in written and spoken English
• You may be required to serve a trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

Basic Requirements:

• United States Citizenship
• Experience and Education
• English Language Proficiency

Grade Determinations:

Advanced Medical Support Assistant, GS-6:

In addition to the basic requirements, you must meet the specialized experience for the grade.

Preferred Experience:

Experience includes, but is not limited to:

• Answering phones, greeting patients, relaying messages
• Scheduling, canceling, re-scheduling patient appointments
• Monitoring appointment requests from multiple electronic sources
• Verifying and updating demographics and insurance information
• Coordinating administrative functions relating to transfers

Demonstrated Knowledge, Skills, and Abilities:

• Ability to collaborate and communicate with a wide range of medical clinicians
• Ability to independently set priorities and organize work
• Ability to communicate tactfully and effectively
• Advanced knowledge of the technical health care process
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery
• Advanced knowledge of medical terminology

Physical Requirements:

Work is performed in an office setting and is primarily sedentary. May require lifting and carrying of light loads.