Account Management Specialist

Account Management Specialist

The Account Management Specialist (AMS) manages and maintains relationships within a specified client segment for LSA. The role's primary focus is to grow client revenue and knowledge of LSA's products and services. Additionally, the AMS will execute duties including managing the solutions inbox, providing outstanding client support, and updating the customer relationship management system. Responsibilities include:

• Prepare, strategize, and execute engagements with existing accounts through phone, e-mail, and other forms of communication. Track and measure engagement success.
• Conduct customer outreach program through ongoing outbound call campaigns to existing customer base.
• Promote and educate clients as to LSA's service process, specific market and vendor trends and practices.
• Maintain account inbox. Timely satisfaction of all requests.
• Create and manage weekly and monthly statistical reports for client feedback. Create and deliver client Business Review; minimum of 1 per year per client.
• Adherence to established Client Services Feedback Process and established timelines and metrics.
• Assist with all aspects of client implementation including coordinating LSA Team, and client, and executing implementation plan.
• Explores and implements growth opportunities by developing relationships with key decision makers, influencers, and end users.
• Acts as liaison for additional clients when directed by AM Director or team lead.
• Performs other duties as assigned.

Requirements include:

• Strong interpersonal skills, diplomacy, and discretion.
• Proactive approach to customer service and a can do attitude.
• Proven success in creating and maintaining customer relationships.
• Multitask and work well under pressure in a time-constrained environment; able to efficiently and effectively respond to client concerns and projects as they arise.
• Experience with Microsoft Dynamics or other CRM preferable.

LSA has been recognized as a top workplace in 2023, 2024, and 2025 by Top Workplaces in the USA and the Philadelphia Inquirer's Top Workplaces! LSA provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits.

Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees.

For more information on LSA, please visit www.lsa.inc. LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ****EEO IS THE LAW** *** PAY TRANSPARENCY NONDISCRIMINATION PROVISION LSA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the LSA's legal duty to furnish information. 41 CFR 60-1.35(c)