IT Support Specialist - Senior Support

IT Support Specialist

The Deskside Support team within Penn State IT, is seeking a customer-focused, self-driven, and highly motivated IT Support Specialist to join a team supporting approximately 10,000 endpoint devices across 28 non-IT business units. This distributed role serves as the primary IT contact for designated units, providing technical support, managing IT assets, and contributing to service improvement initiatives.

Responsibilities:

• Provide advanced hardware and software support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve complex technical issues and escalations.
• Manage the lifecycle of IT assets, including procurement, imaging, inventory, and decommissioning.
• Lead or support IT projects, committees, and process improvement efforts.
• Foster strong relationships between IT and faculty/staff.
• Participate in on-call rotations and respond to urgent incidents.
• Assist with onboarding, mentoring, and training of team members.

Qualifications:

Required:

• Strong customer service and communication skills.
• Ability to work independently and collaboratively in a dynamic environment.
• Ability to lift up to 50 pounds with or without accommodation.
• Valid driver's license and successful completion of a motor vehicle background check.

Preferred:

• Experience with Active Directory, Configuration Manager, JAMF, Office 365, Windows, macOS, Android, iOS, and Point of Sale systems.
• Familiarity with ServiceNow or similar ITSM platforms.
• Project coordination or leadership experience.

Minimum Education, Work Experience & Required Certifications:

Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience. Required Certifications: None.

Additional Information:

• Hybrid work arrangement upon successful onboarding: 4 days onsite, 1 day remote weekly.
• Evening or weekend work may be required based on unit needs.
• Cover letter and resume must be uploaded at the time of application.
• Review of applicants will begin immediately and continue until the position is filled.

Background Checks/Clearances:

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits:

The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

EEO Is The Law:

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.