IT Support Specialist - Executive Support Team

IT Support Specialist

The Executive Support Team (EST) is currently looking for an IT Support Specialist. The EST provides high-level, focused support for the Board of Trustees, top university executives, and their staff. This role requires rapid response and 24/7 support in a dynamic environment, meeting the technological needs of executives and collaborating with strategic partners and vendors.

The Executive Support Team goes beyond typical IT support, establishing customer relationships built on trust, competence, business understanding, training, and immediate attention to IT needs.

Location: The primary location for the role is State College PA, at the University Park campus and will require regular weekly work on campus. Candidates must live in the local area or be willing to travel to campus as needed at their own expense. Questions related to flexible work arrangements should be directed to the hiring manager during the interview process. Occasional travel to Commonwealth Campuses and to support executive needs will be required.

Key Responsibilities:

• Provide customer service and technical support for hardware and software.
• Diagnose, research, and resolve end-user issues; escalate as necessary.
• Communicate technical information to non-technical users; maintain incident communication through resolution.
• Train end-users on new devices and technologies.
• Install, configure, and test hardware and software on new or existing devices.
• Set up and maintain workstations; provide access to applications, systems, and data.
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.
• Document incidents, internal processes, procedures, and training manuals.
• Assist and interact with hardware and software vendors.
• Support applications, mobile devices, and servers; implement security policies and protocols.
• Replace equipment at the end of its warranty or lifecycle.
• Track and maintain hardware and software inventory.
• Supervise staff members, including hiring, development, and performance management.

Qualifications:

• Strong technical support and problem-solving skills.
• Professional presence and ability to provide personal attention to executives.
• Solid background in training small and large groups.
• Knowledge of Office 365 technologies and other business-related platforms.
• Excellent relationship-building, teaching, verbal, and written communication skills.
• Ability to work in a team setting.

Minimum Education, Work Experience & Required Certifications: Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience. Required Certifications: None.

If you are a skilled IT professional with a passion for providing exceptional support to high-level executives, we encourage you to apply.

Background Checks/Clearances: Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits: The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Campus Security Crime Statistics: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO Is The Law: Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.