Information Technology Support Specialist

Information Technology Support Specialist

Penn State Scranton is seeking an Information Technology Support Specialist to provide technical support to students, faculty, and staff, diagnose, research, and resolve user issues in a timely manner, and serve as the lead technology department point of contact for campus activities requiring technical support. Responsibilities of the position include managing and maintaining technology in classrooms and labs, providing support for events and activities, and delivering assistance to the campus technology end-users.

The successful candidate will be responsible for the following:

• Maintain and troubleshoot classroom and learning space instructional technologies including computers, A/V control systems, and components.
• Work with members of the IT department to design solutions for audio-visual integration and technology to maintain a high-quality instructional environment.
• Provide training to students, faculty, staff, and external groups on the use of technology equipment. In addition, provide training for student lab workers on setups for events.
• Provide technology instructions in classrooms for ease of use.
• Manage and maintain classroom and learning space technology inventory including the documentation of design, installation of components, and life cycle plan.
• Report on problem areas and makes suggestions for future improvements.
• Provide end-user troubleshooting and support by entering trouble tickets, identifying, and correcting problems, and communicating with other members of the IT team.
• Manage and support technology used for internal and external campus events.
• Direct the setup of portable equipment, schedule sound checks, and ensure that technology is in working order.
• Utilize the University's tools for live streaming.
• Prepare a life-cycling plan for event equipment.
• Communicate to the campus community on technology issues and updates.
• Work collaboratively with other departments to accomplish tasks and goals to aid in the university's mission and vision.
• Understand and contribute to strategic planning, and department planning and follows University and information security policies and procedures.
• Perform general administrative tasks, office, and closet cleanliness and upkeep, report production, maintenance of documentation, asset management and inventory, and ongoing task reports.
• Understands accessibility and incorporates accessibility principles into solutions

Qualifications:

• Experience with computer support, event management, and AV experience
• Must be willing to travel regionally as needed
• Additional duties may include occasional evening and/or weekend hours to provide technology setup, support, and breakdown for campus activities.

Minimum Education, Work Experience & Required Certifications:

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience. Required Certifications: None

Salary & Benefits:

The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.