Enrollment Services Specialist

Enrollment Services Specialist

Penn State Berks is seeking an Enrollment Services Specialist to support prospective and current students through all phases of the student lifecycle—from application to graduation—ensuring a seamless and supportive experience. This role plays a vital part in delivering exceptional customer service across admissions and financial aid functions, while serving as a first point of contact for students, parents, and families.

Key responsibilities include:

• Providing primary coverage of Enrollment Management contact channels, responding to inquiries via phone, email, in person, and virtual platforms with a high level of professionalism and customer service.
• Advising prospective and current students, parents, and authorized payers on University policies and procedures related to Admissions, Registrar, Financial Aid, and Bursar.
• Guiding students through the admissions process, including application assistance, evaluation, visit scheduling, and transfer credit questions.
• Supporting students with course registration, transcript requests, enrollment verifications, changes to student information, and diploma processing.
• Assisting with financial aid inquiries, troubleshooting issues, and providing guidance on federal, state, and University aid regulations, policies, and procedures.
• Receiving and processing student account payments; coordinating with the Bursar's office on complex payment or billing concerns.
• Referring students to appropriate offices or academic programs for specialized support when needed.
• Participating in outreach efforts, admissions events, and projects to enhance student services and engagement.
• Leveraging technology to streamline processes, document interactions, and improve the student service experience.
• May coordinate logistics for admissions events, manage recruitment and office supplies, and supervise part-time or student employees.

Qualifications:

• Strong interpersonal and communication skills, with a demonstrated commitment to customer service.
• Ability to interpret and explain policies and procedures clearly and accurately.
• Experience working with student information systems and/or customer service technology preferred.
• Strong problem-solving skills and ability to handle sensitive and confidential information.
• Ability to work collaboratively as part of a team in a fast-paced environment.

Minimum Education, Work Experience & Required Certifications:

Associate Degree 2+ years of relevant experience; or an equivalent combination of education and experience. Required Certifications: None.

Background Checks/Clearances:

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Salary & Benefits:

The salary range for this position, including all possible grades, is $42,100.00 - $61,000.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Campus Security Crime Statistics:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO Is The Law:

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.