Sales Host

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities include:

• Initiates outbound sales contacts to promote property offers and drive visitation.
• Provides superior customer service and fosters positive interactions with guests and team members. Must be capable of handling difficult guests in various business conditions and work harmoniously with colleagues.
• Meets or exceeds the minimum number of outbound calls on a weekly, monthly, and quarterly basis, as established by the Player Development Manager.
• Handles and resolves guest issues professionally and efficiently.
• Focuses on acquiring targeted VIP segments from both external and internal markets. Cultivates relationships with potential high-value guests to ensure the continued growth of the customer database.
• Ensures guests are informed of upcoming events and supports event execution through attendance and follow-up.
• Coordinates accommodations, amenities, and services using system booking tools and/or through collaboration with property departments (e.g., hotel rooms, restaurant reservations), in accordance with established guidelines.
• Utilizes casino systems to track comps and maintain accurate contact records for qualified guests.
• Maintains the security and confidentiality of all files, records, and guest lists.
• Performs other duties as assigned by Marketing Department leadership.

Bring us your best.

• Number of guest contacts per month
• Guest reactivation within targeted segment groups
• Conversion rates (e.g., hotel bookings, event attendance)
• Achievement of quarterly growth goals with assigned players
• Proficiency in Microsoft Word, Excel (including basic quantitative analysis), and communication tools such as Microsoft Teams is preferred.
• Familiarity with specialty events and entertainment-related activities is preferred.
• Experience in outside sales and CRM programs is preferred.
• Ability to follow both verbal and written instructions, with accommodations as needed.
• Minimum of two (2) years of gaming experience required; casino marketing experience preferred.
• Ability to independently initiate, follow up, and complete assignments and special projects in a timely manner.
• Strong professional communication skills with internal departments and external business contacts.
• Demonstrated ability to maintain confidentiality, exercise good judgment, and use tact in all interactions.

Stay in the game. Follow us.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

Starting salary $58,000 to $65,000 annually, based on experience