We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Providing personalized service and uses guest name
Resolving service problems according to guidelines
Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
Promoting casino events and programs
Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests
Providing service of complimentary beverages including coffee and water
Handling money according to procedure
Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Maintaining clean and stocked workstation
Must be 21 years of age
High school diploma or equivalent
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Count money and change correctly
Know or is able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
Able to tolerate noise and bright lights
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment.
Equal Opportunity Employer