Member & Guest Services Manager (full - time)

Pelican Bay Foundation

Pelican Bay Foundation is the premier luxury community in Naples, FL. One of the area's largest exclusive enclaves, situated on more than three square miles and bordered by pristine white-sand beaches, our community offers the most diverse slate of amenities and activities anywhere in the region.

The Foundation manages all common areas, including two beach facilities and two private beachfront restaurants, two racquets' facilities, two boardwalks, the Fitness Center and Wellness Studio, the Community Center, and approximately 90 acres of land.

What You'll Do

• Provide membership related services to the nearly 6,500 units servicing almost 14,000 members of the Pelican Bay Foundation
• Manage all lobby staff both Guest and Member Services
• Manage and maintain the computer database for all members
• Maintain a warm and friendly demeanor at all times
• Greet and assist members and their guests making them feel welcomed
• Ability to answer phone, email, website and in-person inquiries in a timely manner
• Must be effective at listening to, understanding, and clarifying concerns raised by members and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines

Requirements

Education

• High School diploma, GED, or equivalent required
• Hospitality experience required

Skills & Experience

• Must be able to remain in a stationary position at a desk 75% of the time
• Proficient with Microsoft Office Suite
• Working knowledge of Northstar or similar platform
• Background in Hospitality, Club or Community industry highly preferred, but not required
• 3 – 5 years of experience in a leadership role

Key Competencies

• Effectively communicate in English, both verbally and written, at all levels with staff, members and guests in an attentive, courteous and service oriented manner
• Conduct business with confidentiality and professionalism
• Handle a high-volume workload with accuracy, speed and professionalism

We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment.

All eligible regular employees are offered the following benefits:

• Generous Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision options on the first of the month following 30 days from your start date
• 401(k) with excellent employer match from Safe Harbor
• Free Team Member Meals
• Team Member Referral Bonus
• Company Paid Group Life, Disability and AD&D
• Company Paid Employee Assistance Program
• Apply for a Pelican Bay Scholarship

Every team member joining our Foundation will share our Core Values:

• Welcoming: Help build and embrace a sense of community and belonging for all.
• Collaborative: Leverage our collective genius with a focus on clear communication, teamwork, and continuous improvement
• Positive: Be open to new ideas and utilize creative problem solving to deliver exceptional member satisfaction at all touch points
• Respect: To always do the right thing even when it is hard and treat others with fairness, consistency, and respect

Pelican Bay Foundation is an Equal Opportunity Employer and Drug Free Workplace