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Member Operations Coordinator (Remote - West Coast Hours) - Remote Eligible

Coordinate and support member continuity of care to ensure a seamless and effective treatment journey.
Remote
Mid-Level
$60,000 - 65,000 USD / year
1 month ago
Pelago

Pelago

The world's first digital clinic for substance use management

✨ About The Role

- The Member Operations Coordinator role involves building and expanding the Member Operations department at Pelago to deliver a best-in-class member experience - Responsibilities include member triage, care coordination, onboarding support, appointment scheduling, and handling general inquiries - The role requires utilizing clinical skills to support member continuity of care and working closely with the clinical team to coordinate member experience - The Coordinator will also be involved in creating process documentation, such as standard operating procedures and process flows, to support the build-out of new processes - The position offers an incredibly rewarding opportunity to make a direct impact on the lives of members seeking to overcome addiction.

⚡ Requirements

- 2+ years of professional experience in a clinical setting, with an RN license, Licensed Clinical Therapist, or Drug and Alcohol Counselor background - Strong communication skills, both written and verbal, to effectively interact with members and the clinical team - Self-starter with excellent organizational skills and attention to detail, able to work independently and be accountable for member care coordination - Passion for helping others and excitement about the mission of Pelago in substance use management - Comfortable in a member-facing role, with experience working with Google Suite and problem-solving skills
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Member Operations Coordinator (Remote - West Coast Hours) - Remote Eligible
Remote
$60,000 - 65,000 USD / year
Operations
About Pelago
The world's first digital clinic for substance use management