Make - ready Service Technician

Make-Ready Service Technician

The Make Ready Technician is to perform interior unit renovations on vacant units within the designated multi-family communities in accordance with the approved renovation plan slated for the particular property. This involves ensuring a safe, secure and comfortable living environment for residents, visitors, and staff. The Technician will carry out assigned duties in a safe manner by the Maintenance Supervisor.

ESSENTIAL FUNCTIONS:

• The Renovation/Punch Technician will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program, OSHA, etc.).
• Knowledgeable of all pertinent laws and OSHA regulations.
• Aware of the condition of the property at all times and take immediate steps to report any unsafe conditions to the Maintenance Supervisor.
• Inspect and maintain all property tools in excellent condition.
• Aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer clean-outs.
• Perform work area clean-up and safety related duties.
• Ensure that storage areas and maintenance shop remain locked when not in use.
• Diagnose and perform minor or routine maintenance, installation or repair in and surrounding vacant units as directed, involving the following on a daily basis: Electrical and plumbing; Appliances (new / old); Stairs, patios, railings; Interior/exterior lights to include ceiling fans; Fireplaces wood burning and gas; Gas fixtures; Shutters, doors, cabinets, windows, sliding glass doors; Water heaters, gas and electric; Door locks, mail boxes and locks; Leaks; Sheetrock repairs; Painting.
• Report all major repair needs requisitions to Maintenance Supervisor prior to any expenditure of funds.
• Change locks, rekey locks and make keys.
• Remove and relocate appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assist in moving abandoned furniture, appliances, etc. to dumpster when necessary.
• Any other requests made by the Maintenance Supervisor, Property Manager, Regional Manager, or other company official as needed.

KNOWLEDGE/ADDITIONAL SKILLS (REQUIRED):

• High level of proficiency in written, verbal, and arithmetic skills
• Ability to plan and multi-task
• Proficient in carpentry, electrical, plumbing, etc. information as required by daily operation.
• Minimum of 2 years' experience
• High School Diploma required
• Valid Driver's License
• Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.

PHYSICAL REQUIREMENTS:

• Must be able to use various hand tools and test equipment.
• Must be able to bend, stoop, and kneel for extended periods of time.
• Must be able to push and pull up to 300 pounds on wheels.
• Must be able to lift up to 100 pounds.
• Must be able to climb ladders of up to 40 feet in height.

Special Physical Requirements:

As part of daily maintenance routine, it may be required to move appliances from one apartment unit to another apartment unit on opposite ends of the property. The appliance may have to be transferred by means of a hand truck up one to three flights of steps. These appliances will range in weight from 75 to well over 300 pounds.

• Commercial laundry rooms are equipped with single washing machines and/or stacked (double) clothes dryers, which will be required to move in order to repair and perform preventative maintenance. These machines range in weight from 120 to 300 pounds.
• On occasion, it may be required to move furniture from one model unit to another or move furniture items in a resident's apartment to accomplish certain repairs or to correct flood damage. This may require that items be moved that weigh several pounds to over 300 pounds.
• On occasion, it may be involved in repairs to the building structure. It may be required to move or transport a number of different building type materials weighing several pounds to over 300 pounds.
• At certain times it will be required to perform maintenance on special equipment (i.e., exercise equipment, gas grills, golf carts, car washes, amenity areas, and security gates). All of these functions require different physical exertion and their weight depends on the particular equipment (usually in excess of 100 pounds).
• It will be required to perform certain resident service functions or make upgrades to the apartment home. An example would be to install lighting or ceiling fans. Both duties would require the work to be done using a step ladder while lifting.

CUSTOMER SERVICE RESPONSIBILITIES:

• A complete clean and neat uniform and nametag must be worn when working on any Pegasus Property including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, according to Pegasus policy
• Communicate with residents and prospects in a manner consistent with Pegasus standards
• Address all resident requests and complaints in an open, professional manner.
• Receive resident complaints in a calm, open, and professional manner
• Solve problems quickly, within 24 hours, and notify supervisor for immediate assistance
• Coordinate, set up, attend and clean up after resident functions (food, tables, display areas, etc.) as requested by the Community Manager.