Praktikum Customer Operations & Experience Management (m/w/d)

Praktikum Customer Operations & Experience Management

Tradition & Innovation, Fashion & Fakten, Retail Stores & Onlineshops – bei P&C Düsseldorf bringen wir Dinge zusammen, die gegensätzlich erscheinen. Da ist es nur konsequent, dass wir auch Menschen vereinen, die so vielfältig sind, wie die Styles, die wir verkaufen. Was uns verbindet: eine Hands-on-Mentalität und Gestaltungswille. Erkennst Du Dich wieder? Dann werde Teil unseres Teams. Let's create the future of retail. Together.

Starte deine Karriere bei der Fashion ID GmbH & Co. KG, einem Verbundunternehmen der Peek & Cloppenburg* B.V. & Co. KG mit Sitz in Düsseldorf. Die Fashion ID betreibt in einem dynamischen Umfeld unsere Online-Shops und bietet unseren Kunden auch online ein einzigartiges Shopping-Erlebnis.

*Es gibt zwei unabhängige Unternehmen Peek & Cloppenburg mit ihren Hauptsitzen in Düsseldorf und Hamburg. Diese Anzeige bezieht sich auf die Düsseldorfer Unternehmensgruppe.

What You Will Do

• Dailies: You will take on tasks independently in the daily business and handle 3rd level inquiries, always with a focus on the satisfaction of our customers.
• Behind the Scenes: You will gain insight into our operational processes and assist in reporting, analysis, and optimization of our key performance indicators.
• Own Wording Concepts: You will develop customer-friendly response templates and actively participate in complaint management.
• Service Provider Coordination: You will support the coordination of our customer service partner and assist in creating smooth and efficient processes.
• Process Improvement: You will analyze daily business processes, develop improvement suggestions, and implement your own ideas.
• Cross-Departmental Work: You will closely collaborate with colleagues from logistics, e-commerce, and more to ensure a seamless B2C process.

What You Bring

Education: You are studying business, marketing, communication sciences, service management, or a comparable field, or you are in a gap year.

Strengths: You think customer-oriented, work solution-focused, and bring a hands-on mentality. Communication is your strength – especially in German – and you approach new tasks creatively and structured.

Profile: You feel confident in using MS Office, especially PowerPoint and Excel. You organize yourself independently, work reliably, and are eager to take on responsibility in a team.

What We Offer

• Onboarding: You will receive comprehensive onboarding and get the support you need.
• Flexible Working: The mix of home office and office helps you to balance work and private life.
• Career Planning: Take advantage of our diverse seminar offerings to develop yourself personally and professionally. With our individual career planning, which is tailored to your strengths and goals, we will help you grow.
• Benefits: Enjoy a 25% family & friends discount in the stores of our group in Germany. Get access to various health offers, exclusive discounts, and attractive employee benefits from our partners.