Junior Support Specialist (remote) - Remote Eligible

Loyalty Junior Support Specialist

This work-from-home Loyalty Junior Support Specialist position plays a critical role in shaping exceptional customer and partner experiences at Peddle by providing prompt, clear, and empathetic support throughout their journey. This role focuses on resolving complex issues efficiently, ensuring a seamless and positive customer experience, and maintaining a high standard of service across multiple support channels. The ideal candidate is highly organized, an excellent communicator and problem solver, and passionate about delivering top-tier customer service while managing the needs of multiple customers.

What That Means

You'll be a key contributor to the team, ensuring an outstanding seller experience. Your responsibilities will include:

• Work customer interactions and escalations via phone, chat, or email with professionalism and efficiency.
• Respond to customer reviews and inquiries on social media platforms to uphold a positive brand reputation and address customer concerns promptly.
• Identify and escalate recurring issues or trends to help improve processes and automation.
• Utilize reporting tools to analyze trends and recommend areas for improvement.
• Provide feedback to improve efficiency through optimized processes and technology.
• Build and maintain positive relationships with partners and teammates.
• Contribute to the development and refinement of knowledge base content.
• You'll be expected to learn all aspects of the department's operations to support the team, manage workload fluctuations, and tackle challenges effectively. You'll also collaborate with leadership to suggest system and automation improvements and take ownership of resolving complex or escalated customer issues.

What You'll Need

• 1+ years of experience in a customer support role
• Proficiency with technology; experience with G Suite and Salesforce highly preferred
• Experience with social media engagement or online reputation management is a plus
• Strong verbal and written communication skills
• Strong analytical and problem-solving abilities
• Exceptional attention to detail
• Ability to stay calm, focused, and professional under pressure
• Strong organizational skills and ability to manage multiple tasks effectively
• Collaborative mindset with the ability to work effectively within a team
• A dedicated work space, free of distractions and loud noises
• A strong internet connection, a working computer with webcam capability and headphones

What You'll Get

• Access to robust health, vision, dental, and life insurance plans
• Employer matching 401(k) plan
• Profit-sharing plan
• Generous PTO (Paid Time Off)
• Paid maternity/paternity leave
• Tuition reimbursement
• Donation matching program
• Fitness Reimbursement Program
• Company-paid weekly lunches
• Student loan assistance
• Employee recognition programs

Who We Are

Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks. We don't just see busted windshields and broken tail lights, we see road trip warriors, glory days, and a vehicle with a story to tell.

No matter how used or beat up, we'll buy it. And we make the process easy and enjoyable because that's what a modern business should do. We're people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.