Graphic Services Technician

Peckham Inc. - Graphic Services Technician

Starting Wage: $20.92 per hour

Hours: 7:00 AM - 3:30 PM or 7:30 AM - 4:00 PM Monday through Friday

Location: 74 Washington Ave N, Battle Creek, MI 49037

MUST BE ABLE TO OBTAIN FEDERAL SECURITY CLEARANCE

Summary

The Graphic Services Specialist provides comprehensive design and customer support services for a variety of printed and visual communication products. This role supports the creation and production of signs, posters, pamphlets, stationery, nameplates, certificates, banners, and other graphic materials based on customer specifications. The specialist collaborates closely with DLA Document Services to coordinate and fulfill project requests, ensuring accuracy, quality, and timely delivery. Responsibilities include consulting with customers to assess project needs, recommending effective graphic and visual design solutions, tracking and managing document requests within established systems, and delivering exceptional customer service.

Duties And Responsibilities

• Support the design creation of signs, posters, pamphlets, stationary, nameplates, certificate, banners, or other products, based on customer requests
• Work closely with DLA Document Services on customer requests as needed
• Meet with customers to discuss projects, provide solutions based on sound graphic/visual techniques and customer requirements to ensure customer satisfaction
• Track all document requests in system
• Work on small team and independently
• Provide excellent customer service
• Accept other jobs/duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• At least 18 years of age
• U.S. Citizen
• Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance
• Proficient in the English language (written and verbal)
• Must be proficient in the use of the Adobe and Microsoft products
• Demonstrated customer service and team interaction skills are required
• Exceptional listening skills with the ability to multitask and prioritize assignments
• Ability to gather information to determine needs; apply problem solving skills and resolve the inquiry/request effectively

Preferred Qualifications

• Some college education in a Graphic Arts field of study
• Five years' related experience and/or training; or equivalent combination of education and experience in the field with an emphasis on customer service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to multitask and simultaneously speak, listen, read, and use a computer during scheduled shifts. The position requires mobility throughout the building, as well as the ability to routinely bend, stoop, and stretch. The employee must also be able to lift and carry items weighing up to 40 pounds to operate equipment, move products, and access necessary supplies.

Work Environment

Individuals will work in an office environment and be responsible for performing a variety of related tasks. Due to customer demands, the position requires the ability to manage multiple tasks efficiently in a fast-paced setting. While the role is primarily independent, the individual is also part of a team and must be able to collaborate effectively in a team-oriented environment. This position will include exposure to studio-related fumes. The work environment characteristics described are representative of those encountered while performing the essential functions of this position.

Security

Many of the positions through the Business Services Division require security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.

Other Information

This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

EOE-Embracing Diversity to Achieve Excellence

Worker Sub-Type: Team Member

Location: Battle Creek, MI

Business Line: Contact Center Solutions

Time Type: Full time

Scheduled Weekly Hours: 40First Shift (United States of America)