Patient Care Operations And Enrollment Coordinator - Remote Eligible
Pear VC
Part-Time Patient Care Operations Coordinator
We are seeking a part-time Patient Care Operations Coordinator to help us execute high-volume patient support and benefits navigation across Massachusetts.
You must be able to enroll patients in benefits programs (e.g., MassHealth, Medicaid, ConnectorCare), whether as a CHW, Navigator, CAC, Patient Access Specialist, or equivalent role with enrollment experience.
You will use our internal tools to:
- Filter and organize patient lists
- Conduct outreach
- Track outcomes
- Surface cases needing escalation
You'll communicate with patients in English and in Spanish when needed, verify benefit eligibility, confirm resource availability, and document outcomes. You will play a critical role in helping us scale — taking on work that is currently handled by our core team.
Training & Support: You will receive structured onboarding and workflow training, including guidance on our outreach processes, call/message templates, and how to use BridgeHealthAI tools. You will have regular check-ins and a defined point of contact for questions and escalation.
Patient Population: The patients you'll support are primarily served by FQHCs, typically lower-income, often insured through Medicaid/MassHealth or uninsured, and speak multiple languages (Spanish commonly). Many face barriers navigating healthcare and benefits systems, so empathy and clear communication are essential.