Live - service Game Master (german)

German-Speaking Live-Service Game Master

Pearl Abyss, the company behind the highly acclaimed MMORPG Black Desert Online (BDO), is seeking a high-performing, innovative, results-oriented, and customer-obsessed German-speaking Live-Service Game Master to help accelerate our gaming reach to millions of customers across all screens (PC, Mobile, Console, etc.) in Europe, and specifically Germany.

As a Live-Service Game Master, you will continuously monitor the game live-service and handle day-to-day live operations tasks, collect in-game issues and player feedback, and engage players by designing and executing in-game events. Our Live-Service Game Masters proactively interact with the players both in the game and in the community – working closely with community managers and customer support staff.

You will join a lean but dedicated team working across multiple communities, platforms, and games such as Black Desert, Shadow Arena, and upcoming releases such as Crimson Desert, DokeV, and PLAN 8. This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve European goals.

Responsibilities:

• Handle day-to-day tasks for the game's live-service through the internal operation tool.
• Assist the regular server maintenance work and the content updates
• Monitor and regularly report on the live-service issues and the players feedback
• Respond to live game issues that occur in the game and write up appropriate notices when necessary
• Assist creating weekly/monthly in-game events plan and executing them during the live-service
• Work closely with other live-ops specialists, Customer Support team and Community Managers to solicit feedback and suggestions for the game improvement from the community
• Stay up-to-date on the latest game updates to be able to support the player base properly.
• Perform investigation and documentation on the game exploits, bugs, and other serious technical issues in the game.
• Review customer support ticket answers and further investigate reported issues and take actions when necessary