Live - ops Specialist (kr - de | KR - FR | Kr - es)

Live-Ops Specialist

Pearl Abyss, the company behind the highly acclaimed MMORPG Black Desert Online (BDO), is seeking high-performing, innovative, and results-oriented Korean and German/French/Spanish speaking Live-Ops Specialists for its European Publishing Office to accelerate growth and reach millions of players across all platforms (PC, Mobile, Console, etc).

As a multilingual Live-Ops Specialist, you will continuously monitor the game live-service and handle day-to-day live operations tasks, collect in-game issues and player feedback, and engage players by designing and executing in-game events. Our Live-Ops Specialists proactively interact with the players both in the game and in the community – working closely with community managers and customer support staff.

You will join a lean but dedicated team working across multiple communities, platforms, and games such as Black Desert, Shadow Arena, and upcoming releases such as Crimson Desert, DokeV, and PLAN 8.

Responsibilities:

• Handle day-to-day tasks for the game's live service through the internal operation tool.
• Assist the regular server maintenance work and the content updates
• Monitor and regularly report on live-service issues and players' feedback
• Respond to live game issues that occur in the game and write up appropriate notices when necessary
• Assist in creating weekly/monthly in-game events plans and executing them during the live-service
• Work closely with other live-ops specialists, the Customer Support team, and Community Managers to solicit feedback and suggestions for the game's improvement from the community
• Stay up to date on the latest game updates to be able to support the player base properly.
• Perform investigation and documentation on the game exploits, bugs, and other serious technical issues in the game.
• Review customer support ticket answers and further investigate reported issues and take actions when necessary
• Take care of ad-hoc projects as needed