Operations Manager (canadian Performance Apparel Brand) - Remote Eligible

Operations Manager

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

We're not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

Our client is a fast-growing performance apparel brand blending cutting-edge innovation, precision engineering, and elevated design. We're looking for an Operations Manager to act as the operational backbone for the CEO and CMO/COO, owning daily execution, building repeatable systems, and ensuring the entire team moves with speed and precision. This role blends Executive Enablement, Operational Excellence, and Cross-Team Orchestration in a high-speed, high-detail environment.

You will ensure the leadership team operates at maximum efficiency, orchestrate cross-functional teams and external partners, own product launch operations, track key data and metrics, and continuously improve systems. Your work will directly support the client's ambitious goals—scaling to 5–10 new markets in the next 6 months and achieving $10M in sales.

Core Responsibilities:

• Executive Enablement & Administrative Operations
• Manage calendars for the CEO & CMO, prioritizing meetings for maximum business impact.
• Handle all inbound scheduling and stakeholder coordination.
• Attend leadership meetings, capture notes/action items, and ensure follow-through.
• Send daily iMessage updates on sales, revenue, CAC, accomplishments, and priorities.
• Oversee inboxes, drafting and replying on behalf of executives.
• Maintain Google Drive structure, access controls, and legal documentation.

• Cross-Team & External Partner Orchestration
• Act as the communication hub for internal teams and agencies/vendors.
• Run operational meetings, track deliverables, and manage launch checklists.
• Own vendor relationships and contract renewals over time.

• Launch & Project Operations
• Manage the operational critical path for all product launches.
• Coordinate inventory, creative assets, marketing campaigns, and 3PL readiness.
• Document and improve SOPs for repeatable launch success.

• Data, Reporting & Financial Tracking
• Track and report on daily sales, CAC, and operational KPIs.
• Build dashboards and generate insights from Excel, Shopify, Motion, TripleWhale, and other tools.
• Oversee expense tracking, vendor invoices, and profitability monitoring.

• Systems, Documentation & Risk Management
• Maintain product knowledge documents and CX SOPs.
• Identify process gaps, propose solutions, and execute improvements.
• Anticipate operational risks and develop mitigation plans.