Operations Assistant - US Social Media Agency - Remote Eligible

Operations Assistant

We're looking for a detail-oriented Operations Assistant to help keep our content workflows running smoothly.

In this role, you'll work closely with our writers, editors, account managers, and founder to ensure projects stay on track and deadlines are met. You'll be the link between our team and clients — managing communications, following up promptly, and keeping everyone in the loop.

You'll help manage the team with kindness and clarity, support day-to-day operations, and keep our systems organized and efficient.

If you're proactive, people-savvy, and love keeping things running like clockwork — we'd love to meet you.

Key Responsibilities:

• Client communication: Be the calm, reliable, upbeat point of contact in Slack, WhatsApp, or email.
• Editorial calendar management: Track deadlines, assignments, and milestones in Assembly (and Google Sheets).
• Copy editing + approvals: Double-check client-facing docs before they ship — typos fear you.
• Operational upkeep: Update tracking sheets, design SOP/workflows, and delivery pipelines. Make chaos organized.
• Proactive systems building: You'll improve what's broken, systematize what's messy, and design what's missing.
• Fire prevention: Spot problems before they escalate. When something breaks, you fix it fast.

Tools You'll Use:

• Google Sheets + Docs (daily)
• Assembly (project management)
• Google Calendar
• Slack + WhatsApp (team + client communication)
• Loom, Zoom, Notion (light)