Client Success Manager (influencer Marketing) - A170 - Remote Eligible

Customer Success Manager

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

Our client is a fast-growing startup in the creator economy space, helping brands and social media influencers collaborate more effectively. The team is rapidly scaling and manages a high volume of influencer-focused campaigns for global markets.

The Customer Success Manager will lead and manage influencer marketing campaigns end-to-end, ensuring exceptional results for clients and strong, ongoing relationships with influencers. You will serve as a key liaison between brands, influencers, and internal teams, driving campaign success, optimization, and client satisfaction. This role requires someone deeply connected with influencer culture, trends, and the social media landscape.

Your Impact:

• Strengthen client relationships through excellent execution, communication, and strategic insights.
• Drive measurable campaign ROI through effective influencer sourcing, negotiation, and optimization.
• Support revenue growth by identifying upsell opportunities and improving campaign processes.
• Move quickly—helping source influencers within tight timeframes and supporting day-to-day campaign operations.

Core Responsibilities:

• Manage and execute influencer campaigns from start to finish.
• Source influencers (50+ per campaign when needed) and negotiate partnerships to secure optimal outcomes.
• Maintain clear, consistent communication with both clients and influencers.
• Provide thorough influencer briefings to ensure alignment with campaign objectives.
• Optimize campaigns using performance data and insights.
• Assist clients throughout the campaign lifecycle to ensure satisfaction and retention.
• Collaborate with brands to create and manage long-term influencer marketing budgets.
• Work closely with internal teams to ensure smooth workflow and campaign execution.
• Identify upsell and cross-sell opportunities within existing accounts.
• Track competition activity and influencer marketing trends, sharing insights with product and marketing teams.
• Prepare regular reports on campaign performance, outreach activity, and revenue opportunities.
• Participate in daily team meetings and syncs with the US-based team.