Senior In - services Specialist - Makemusic - Remote Eligible

Senior In-Services Specialist

Help shape the future of music creation and education at MakeMusic. At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we've been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe.

With MakeMusic Cloud, we've reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction.

If you're passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you've been looking for!

We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

As an Senior In-Services Specialist, you will own the full lifecycle of professional development delivery for MakeMusic and Alfred Music school district clients and prospects. Working closely with our Sales, Customer Success, and Education teams, you will serve as the primary point of intake for in-service requests, manage a network of skilled presenters, and coordinate all logistics to ensure exceptional, high-impact professional development experiences for educators across the country.

This role is central to how our brands show up in classrooms and district professional development days. You will be the connective tissue between what gets sold and what gets delivered — ensuring every in-service reflects the quality and educational value that MakeMusic and Alfred Music stand for. This role sits on our Education team and reports directly to the Director, Sales.

Core functions include:

• Serving as the primary point of intake for all in-service requests sourced by Sales, Customer Success, and inbound inquiries from school districts — triaging, prioritizing, and scheduling sessions in a timely and organized manner.
• Building, maintaining, and managing a network of qualified in-service presenters and clinicians who deliver sessions on behalf of MakeMusic and Alfred Music, including sourcing new presenters as the program grows.
• Coordinating all logistics for scheduled in-services, including presenter assignments, materials preparation, scheduling communications, travel coordination, and post-event follow-up.
• Developing and maintaining a scalable process and tracking system for managing the full in-service lifecycle from initial request through delivery and outcome reporting.
• Partnering closely with Sales and Customer Success teams to align in-service scheduling and topics with account goals, renewal timelines, and expansion opportunities.
• Tracking and reporting on program metrics — sessions delivered, districts served, presenter performance, and participant feedback — to support continuous improvement and leadership visibility.
• Establishing and upholding quality standards for in-service delivery, gathering feedback from participants and presenters to continuously improve program effectiveness.
• Responding to inbound in-service requests directly from school districts, providing a professional and responsive point of contact for district administrators and educators.
• Maintaining accurate records of all in-service activities, requests, and outcomes in the company's CRM system (HubSpot or equivalent).
• Collaborating with the Education team on content, materials, and resources that support best-in-class in-service delivery across Music Brands.
• Identifying opportunities to scale the program, including developing standardized presenter training, playbooks, and delivery frameworks that reduce variability and raise the quality floor.
• Staying up to date with music education trends, school funding opportunities, and educational policies that impact music programs.
• Performing other duties as assigned.