Director Of Operations

Director Of Operations

The Director Of Operations is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

Responsibilities include:

• Responding to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximizing room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Preparing team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Having effective interviewing skills and ability to recruit team members.
• Operating all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Being knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Being able to effectively investigate, report and follow-up on employee and guest accidents.

Qualifications:

• Valid Driver's License

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.